CITY OF SHORELINE

SHORELINE CITY COUNCIL

SUMMARY MINUTES OF DINNER MEETING

Monday, November 26, 2001

6:00 p.m.

Shoreline Conference Center

Highlander Room

PRESENT: Mayor Jepsen, Deputy Mayor Hansen, Councilmembers Grossman, Gustafson, Lee and Ransom

ABSENT: Councilmember Montgomery

STAFF: Steve Burkett, City Manager; Larry Bauman, Assistant City Manager; Joyce Nichols, Community and Government Relations Manager

GUEST: Carolyn Browne, consultant

The meeting convened at 6:10 p.m. All Councilmembers were present with the exception of Councilmember Montgomery.

Steve Burkett, City Manager, introduced consultant Carolyn Browne, explaining that she has been contracted to conduct an opinion survey for the City. She is joining the Council tonight to solicit Council input regarding the development of the questionnaire.

Councilmember Lee asked whether the purpose of the survey is to focus on current services or future needs.

Mr. Burkett responded that the goals of the survey include understanding the level of satisfaction with City services, and also "keeping tabs" on what issues are important to our customers. In other words, are they getting their money’s worth in services; and if they want additional services, are they willing to pay for them?

Joyce Nichols, Community and Government Relations Manager, described the background of the City’s Citizens Involvement and Communications Task Force and its initial City survey.

Ms. Browne asked Councilmembers what they would like to learn from the survey.

Mayor Jepsen stated that he wants to know how people get their information about the City. Councilmember Grossman added that it is also important to know how they want to get information about the City.

Mayor Jepsen said he would like to know how citizens view their quality of life since incorporation and what their views are on Shoreline’s becoming a full-service city.

Councilmembers suggested which services should be rated to determine the priorities of the citizens.

Ms. Browne discussed the results of the focus group she conducted.

Mayor Jepsen wondered if customers know about the 546-1700 number for the Customer Response Team.

Ms. Browne asked Councilmembers their perceptions about issues people are likely to discuss.

Mayor Jepsen suggested development density, identity and community image, and opportunities for public involvement.

Deputy Mayor Hansen suggested public safety.

Councilmember Gustafson suggested park facilities and recreation programs, and a possible bond issue—and if a bond issue is supported, for what services?

Councilmember Lee suggested gauging the quality of interactions with City staff.

Ms. Browne concluded the discussion by addressing the types of demographic information that should be gathered in the survey.

At 7:25 p.m., Mayor Jepsen declared the meeting adjourned.

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Larry Bauman, Assistant City Manager